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Cancellation Policy

At About Time Cleaning Services, we understand that plans can change. To ensure smooth operations and availability for all our clients, we kindly ask that any cancellations or rescheduling requests be made at least 24 hours in advance of your scheduled appointment.

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  • Late Cancellations: If a cancellation is made within less than 24 hours of your scheduled cleaning, a cancellation fee of 50% of the service cost may apply.

  • No-Shows: If we arrive for a scheduled service and are unable to access your home, it will be considered a no-show, and a full service charge will be applied.

  • Rescheduling: If you need to reschedule your service, please contact us at least 24 hours in advance to avoid any charges and secure a new appointment time that works for you.

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We appreciate your understanding and cooperation in helping us provide the best service possible for all our customers. If you have any questions about this policy, feel free to contact us directly.

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Mirror and Indoor Plants

Payment Policy

At About Time Cleaning Services, we strive to provide convenient and transparent payment options for our customers. Please review our payment policy below:

  1. Payment Due Upon Completion: Payment is required immediately upon the completion of services unless otherwise agreed upon in advance.

  2. Accepted Payment Methods: We accept the following forms of payment:

    • Credit/Debit Cards (Visa, MasterCard, American Express)

    • Cash (for local clients)

    • Venmo

  3. Late Payments: If payment is not received within 24 hours of service completion, a late fee may be applied. 

  4. Refunds: We do not offer refunds for services rendered, but if you are unsatisfied with the service, please contact us, and we will work to resolve any issues.

  5. Add-On Services: Additional services requested on-site that were not included in the original quote will be billed separately, with the customer's approval, before the extra work is completed.

  6. Quoting and Pricing: Quotes are provided free of charge, and the final payment amount will reflect any adjustments or add-ons discussed before the service begins.

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For any questions regarding payment or billing, please feel free to contact us directly. We value your business and appreciate timely payments to help keep our operations running smoothly!

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